6th Annual Patient Summit on Diagnosis

Reducing Cognitive Bias and Misdiagnosis through Improved Communication

A Pre-Conference Session of the Society to Improve Diagnosis in Medicine’s 12th Annual Diagnostic Error in Medicine International Conference.

FREE to all participants not seeking CME/CNE credit. Registration required.




Sunday, November 10, 2019, 1:00-5:00 PM

Hyatt Regency Washington Capitol Hill, 400 New Jersey Ave, NW, Washington, DC, Room Congressional A

  • Explore ways that better communication can improve diagnostic outcomes.
  • Examine how diagnosis may fail under different circumstances and in different populations.
  • Propose actions that patients and health care professionals can take to reduce diagnostic error due to cognitive bias relating to specific populations and diagnoses.

Featured Speakers:

Danielle Ofri, MD, PhD

Bellevue Hospital/NYU; Author, What Patients Say, What Doctors Hear

Diane O’Leary, PhD

Rotman Institute of Philosophy, University of Maryland University College

Jennifer Sheehy, MBA

Deputy Assistant Secretary, Office of Disability Employment Policy, US Department of Labor


  • Helen Haskell, MA, Mothers Against Medical Error
  • Kathryn McDonald, MM, PhD, Stanford University Center for Health Policy/Center for Primary Care and Outcomes Research


  • Jeanette Averett, MSN, RN, Metropolitan Chicago Breast Cancer Task Force
  • Susie Becken, Patient Advisor, Kaiser Permanente
  • Lyn Behnke, DNP, FNP-BC, CAFCI, FAAIM, CHFN, University of Michigan-Flint School of Nursing
  • Sarah Kiehl, Sepsis Alliance
  • Kimberly Rodgers, MA, American Heart Association

The Patient Summit is a half-day pre-conference event whose 2019 theme will be reducing cognitive bias and misdiagnosis through improved communication.

  • Join keynote speaker Danielle Ofri, author of What Patients Say, What Doctors Hear in a discussion on how refocusing conversations between doctors and their patients can lead to improved diagnoses.
  • Diane O’Leary and Jennifer Sheehy will highlight disparities and the role that age, race/ethnicity, gender, and other patient characteristics play in missed and delayed diagnosis, as well as cognitive blind spots that may be induced by unexpected or medically unexplained symptoms.
  • Proactive solutions to prevent diagnostic error due to disparities and cognitive bias will be explored through interactive dialogue with the audience.

The Patient Summit seeks a mixed audience of patients, patient advocates, family members, health care professionals, students, researchers, policy makers, and others who are dedicated to patient and family engagement in improving diagnosis.

Questions? Email info@improvediagnosis.org.

Register for DEM2019

Join us in Washington, D.C. this November.

More DEM2019 Sessions

Experience plenary sessions and concurrent workshops that engage physicians, nurses, patients, and organizational and safety leaders in developing collaborative solutions for improving diagnosis.